We attempt to expedite your order as soon as possible, however please allow upto 28 days for delivery
All orders are shipped via normal surface mail, Standard liabilities afforded us by that service apply. Our liability is limited to the refund of postage only.
The rates quoted apply to domestic orders shipped to the Island of Ireland, We are happy to ship orders elsewhere, but additional costs and charges will apply, please contact us for more information and to get a quote for specific destinations
Availability and stock levels are indicated at the point of sale. You will be contacted after order if there are any stock issues.
If we cannot fulfil or deliver your order within these times or have any other problems with your order, we will contact you by email as soon as possible. We will also give you an expected delivery date and allow you to cancel your order if you wish.
We cannot ship to PO Boxes, BFPO or destinations prohibited by law, copyright or supplier contracts.
You have the right to return your goods within 7 calendar days from the day after you receive the goods, provided the goods are in their original packing and are in mint condition Opened software is non-refundable, unless it is found to be faulty. A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of return and a 25% re-stocking fee will apply.
Refunds cannot be made for postal charges. These include those made to ship the goods to you in the first instance and those incurred by you in returning the goods to us.
A return authorisation number must be obtained from IWAI membership supplies – please contact us prior to returning any goods.
Your statutory rights are not affected by this policy. .
Conditions of use
Conditions of Use, Notices, and Revisions
If you choose to visit Inland Waterways Association of Ireland Online Shop, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the Republic of Ireland. If you have any concern about privacy at this Online Shop please contact us and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.
Information You Give Us
You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; make an order, provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire by providing employer, school, or other such information; participate in Discussion Boards; As a result of those actions, you might supply us with such information as your name, address, and phone number; people to whom purchases have been shipped, including address and phone number; other people; content of reviews and e-mails to us; and financial information.
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) click stream to, through, and from our Web site, including date and time; cookie number; and products you viewed or searched for.